Advanced Rx Policy Hub

TERMS & CONDITIONS

Updated August 23, 2024

1. Introduction

Welcome to Advanced Rx Pharmacy. These Terms and Conditions ("Terms") govern your use of our services, including our website, patient portal, and other related services (collectively, the "Services"). By using our Services, you agree to these Terms. If you do not agree, please do not use our Services.

2. Acceptance of Terms

By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Notice of Privacy Practices. These documents are incorporated into these Terms by reference. These terms apply to all users of our Services, including patients, healthcare providers, and others.

3. Privacy Policy and Notice of Privacy Practices

Our Privacy Policy explains how we collect, use, and protect your personal information. Our Notice of Privacy Practices describes how we handle your protected health information in accordance with HIPAA. By using our Services, you agree to the collection, use, and sharing of your information as described in these documents. Both documents are incorporated into these Terms by reference.

4. Use of Services

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not use our Services in any way that could damage, disable, overburden, or impair our servers or networks or interfere with any other party's use and enjoyment of our Services.

5. Prescription Services

5.1. General

Advanced Rx Pharmacy provides prescription services in accordance with the prescriptions received from your healthcare provider. We offer medications based on your prescriptions. You agree to provide accurate and complete information to us and to comply with all applicable laws and regulations regarding prescription medications.

5.2. Prescription Verification

In certain circumstances, we may need to verify the authenticity and accuracy of a prescription with your healthcare provider. This is done to ensure patient safety and compliance with applicable laws and regulations. We reserve the right to refuse or cancel prescriptions that appear to be fraudulent or in violation of any law or regulation.

5.3. Medication Counseling

Our pharmacists are available to provide medication counseling to ensure you understand how to properly use your medications. This service includes advice on dosage, potential side effects, interactions with other medications, and general health advice related to your prescription and OTC products. Counseling will be done via phone.

6. OTC Products

In addition to prescription medications, we offer a range of over-the-counter (OTC) products. You can purchase OTC products through various sales channels, including over the phone, via our authenticated patient portal, and other designated methods. All purchases of OTC products are subject to these Terms.

7. Refill Reminders and Notifications

We may send you notifications and communications related to your prescriptions, including but not limited to, prescription receipt confirmations, status updates, medication instructions, refill reminders, and other important information. By using our Services, you consent to receive these communications via email, phone, or text message. You can opt-out of these notifications at any time by clicking on the Manage Preferences link found in the footer of the communication or by contacting us directly.

8. Marketing Communications

By purchasing a prescription or OTC product from Advanced Rx Pharmacy, you provide implied consent to receive marketing communications about our products and services. These communications will include a clear and conspicuous option to unsubscribe. You can opt-out of receiving these communications at any time by clicking on the Manage Preferences link found in the footer of the communication or by contacting us directly.

9. User Accounts  and Security

Upon receipt of your prescription, we will create a user profile for you on our patient portal. You agree to provide accurate, current, and complete information during this process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

9.1 Account Deletion

You may request the deletion of your patient portal account at any time. Upon deletion, your account information will be removed from the portal, but your health records and other relevant information will be retained in our pharmacy management system in accordance with applicable laws and regulations.

10. Payment and Billing

You agree to provide accurate, current, and complete payment and account information for all purchases made through our Services. We accept various payment methods, and you authorize us to charge your chosen payment method for any orders placed through our Services. You are responsible for maintaining and promptly updating your account information to ensure it remains accurate and complete.

We will calculate and collect any applicable sales, use, duty, customs, or other governmental taxes, levies, or fees at the time of purchase, based on the shipping address you provide. You are responsible for paying all charges, including applicable taxes and shipping costs, incurred through your use of our Services.

If there is an issue with processing your payment, we may suspend or cancel your order and your access to our Services until the payment issue is resolved. We reserve the right to refuse any order or limit quantities purchased, and we may require additional verification or information before accepting any order.

In the event of any discrepancies or issues with your payment, please contact our customer service for assistance. Failure to resolve payment issues may result in the termination of your account and access to our Services.

11. Shipping and Delivery

We will ship your medications and OTC products to the address you provide. It is your responsibility to provide us with the correct shipping address. We are not responsible for any issues, including lost or undelivered packages, if the address you provide is incorrect. We use various shipping carriers to ensure timely and reliable delivery. Expedited shipping options are available for an additional charge. Shipping times may vary based on your location and the nature of the product. We are not responsible for delays caused by external factors such as shipping carrier delays or weather conditions.

12. Return Policy

Due to safety regulations and the nature of prescription medications, we cannot accept returns or offer refunds for prescription products. A separate Return Policy outlines the terms and conditions for returning OTC products. Please refer to our Return Policy for more information.

13. HIPAA Compliance

Our practices regarding the collection, use, and disclosure of your Protected Health Information (PHI) are governed by our Notice of Privacy Practices, which is incorporated into these Terms and Conditions by reference. Please review our Notice of Privacy Practices for more information on how we protect your health information.

14. Health Content

Our health content describes general principles of health care and is for informational purposes only. It should not be construed as specific instructions for individual patients and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your healthcare provider with any questions about your health or medical conditions.

15. Third-Party Resources

The Services may contain links to third-party sites and resources. These links are provided for your convenience and reference only. We do not control third-party resources and are not responsible for their content. Use of any third-party resources is at your own risk and subject to their terms and conditions.

16. Limitation of Liability

To the maximum extent permitted by law, Advanced Rx Pharmacy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use our Services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our Services; or (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party.

17. Dispute Resolution

Any dispute arising out of or relating to these Terms and Conditions or your use of our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in Montgomery County, Pennsylvania.

18. Intellectual Property

All content on our website and patient portal, including text, graphics, logos, images, and software, is the property of Advanced Rx Pharmacy or its licensors and is protected by United States and international copyright laws.

19. Termination

We reserve the right to terminate or suspend your access to our Services at any time, with or without cause, and without prior notice.

20. Disclaimer of Warranties

Our Services are provided "as is" and without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

21. Indemnification

You agree to indemnify and hold harmless Advanced Rx Pharmacy, its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees, arising out of or in connection with your use of our Services or your breach of these Terms and Conditions.

22. Governing Law

These Terms and any disputes related to these Terms or our Services will be governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws principles.

23. Changes to Terms

We may modify these Terms at any time. If we make changes, we will post the revised Terms on our website and update the "Effective Date" at the top of these Terms. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

24. Contact Information

If you have any questions about these Terms, please contact us at:

Advanced Rx Pharmacy

414 Commerce Drive, Suite 100

Fort Washington, PA 19034